Privacy Policy

1. Introduction

Welcome to Udaipur Cabs, operated by Shubh Yatra Cabs. We are deeply committed to safeguarding the privacy of our website visitors, customers, and passengers. This comprehensive Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you use our website, book our taxi services, or interact with our customer support teams. By accessing our services, you consent to the practices described in this document.

2. Information We Collect

To provide you with seamless transportation services across Rajasthan, Gujarat, and Maharashtra, we collect the following types of information:

• Personal Identification Data: Full name, contact number, email address, and emergency contact details provided during the booking process.
• Trip & Location Data: Pickup locations, drop-off destinations, travel dates, route preferences, and real-time GPS tracking data while you are in our vehicles (for safety and operational purposes).
• Financial Information: Payment method details, transaction history, billing addresses, and digital payment identifiers. Note: We use secure, third-party payment gateways and do not store complete credit card or UPI details on our servers.
• Technical Data: IP address, browser type, device information, and website interaction metrics collected via cookies when you visit udaipurcabs.com.

3. How We Use Your Information

Your data is utilized strictly to enhance your travel experience and maintain operational efficiency. Specifically, we use it to:

• Confirm, dispatch, and track your booked taxi rides (e.g., Udaipur to Ahmedabad, Jaipur, Mount Abu).
• Send crucial trip updates, driver details, and invoice receipts via SMS, WhatsApp, or Email.
• Process refunds, handle payment disputes, and manage account billing.
• Improve our website functionality, analyze popular routes, and optimize our fleet allocation.
• Comply with local transportation laws, law enforcement requests, and government mandates in India.

4. Data Sharing and Disclosure

Udaipur Cabs respects your privacy and does not sell your personal data to third-party marketing agencies. However, we may share necessary information with:

• Our Drivers: Your name, pickup/drop location, and phone number are shared with your assigned driver to facilitate the journey.
• Service Providers: Payment gateways, cloud hosting providers, and SMS/WhatsApp API services (like Twilio or Meta) that help run our business operations.
• Legal Authorities: If required by law, court order, or government regulation, we may disclose your information to comply with legal processes or protect the rights, property, and safety of our passengers and fleet.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, remember your route preferences, and analyze traffic patterns. You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain website features, such as remembering your past booking details.

6. Data Security

We implement robust technical and organizational security measures, including SSL encryption and secure server hosting, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to request access to the personal data we hold about you. You may also request corrections to inaccurate data or ask us to delete your personal information, subject to our legal obligations to retain transaction records for tax and regulatory purposes.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact our Grievance Officer at:

Phone / WhatsApp: +91 90168 98233
Email: subhyatracabs@gmail.com
Head Office: 4th floor, pearl plaza, Vasant Vihar 2, Naroda, Ahmedabad, Gujarat 382330
Branch Office: Udaipur City Center, Udaipur, Rajasthan 313001